Avant-garde Health Website Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the avantgardehealth.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Avant-garde Health (“Avant-garde Health”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you may not access and use the Website and Services.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences, pages of the Website that you visit, the time spent on those pages, information you search for, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding usage and traffic. This information is not otherwise aggregated in such a way that would identify any particular User.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and email address).

We receive and store any information you knowingly provide to us when you fill out forms on the Website. This may include:

- Contact information (email address, phone number, etc.)

- Basic personal information (name, country of residence, etc.)

You can choose not to provide Personal Information, but certain features may not be available.

Privacy of children

We do not knowingly collect Personal Information from children under 18. If you believe that a child under 18 has provided Personal Information, please contact us to request deletion.

Use and processing of collected information

We may collect and use Personal Information as necessary to:

- Provide and improve products and services

- Send marketing communications and product updates

- Respond to inquiries and offer support

- Improve user experience and security

- Enforce terms and comply with legal requirements

- Prevent abuse and malicious activity

We may act as a data controller or processor depending on context. In certain cases, your Personal Information may be processed based on your consent, legal obligations, contractual necessity, or our legitimate interests.

Disclosure of information

We may share your information with trusted Service Providers who help operate our Website and Services, but only as necessary to perform contracted services. We may also disclose Personal Information if legally required or necessary to protect our rights or comply with legal obligations.

Retention of information

We retain Personal Information as long as necessary to fulfill the purposes outlined in this Policy and as required by law. Aggregated or anonymized data may be retained longer.

California privacy rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, delete, or opt out of certain uses of Personal Information. Requests can be submitted through the contact details below.

How to exercise your rights

Requests to exercise your privacy rights may require identity verification. We will respond to requests in accordance with applicable laws.

Cookies

Our Website and Services use cookies to personalize your online experience and support essential functionality. A cookie is a text file placed on your device by a web server. Cookies cannot be used to run programs or deliver viruses.

We use cookies for:

- Site functionality and security

- Aggregated analytics and usage tracking

- Customer support and chat features

Third-party services that may use cookies include:

- Drift (customer chat and support)

- Vimeo (embedded video playback)

- Amplitude (product analytics)

- Sentry (application monitoring and error tracking)

These third-party services may collect limited technical information related to your interaction with our Website. We do not sell or share Personal Information collected through cookies for cross-site advertising or behavioral targeting.

We primarily operate in the United States and do not target users in jurisdictions that require cookie consent banners (e.g., European Union or United Kingdom). Users may manage cookie preferences via browser settings. Declining cookies may impact certain functionality.

Data analytics

We use third-party analytics and monitoring tools, including Amplitude and Sentry, to collect information on Website usage and performance. This data is collected on an aggregated and non-personally identifiable basis to help improve and secure our Website and Services. Analytics data is not used for advertising purposes.

Do Not Track signals

The Website does not track visitors across third-party websites and does not respond to Do Not Track (DNT) signals. Third-party providers may track your browsing activity according to their own policies.

Advertisements

We may work with third-party providers to display advertising related to our services. These third parties may collect limited data through cookies or other technologies as described above.

Social media features

Our Website may include social media features (e.g., Facebook, LinkedIn, or Twitter buttons) that may collect information such as IP address and page visits. Your interactions with these features are governed by the respective providers' privacy policies.

Email marketing

We may offer newsletters or marketing emails which you can unsubscribe from at any time. We do not disclose email addresses to third parties except as necessary to provide email services.

Links to other resources

Our Website may link to third-party websites and services that we do not control. We encourage you to review their privacy policies.

Information security

We maintain administrative, technical, and physical safeguards to protect Personal Information. However, no method of transmission over the Internet or storage is 100% secure.

Data breach

If we become aware of a data breach that affects your Personal Information, we will notify you and take appropriate remedial action in accordance with applicable law.

Changes and amendments

We reserve the right to modify this Policy. Updates will be posted on this page, with the date of the last revision indicated below.

Acceptance of this policy

By accessing and using the Website, you agree to this Policy.

Contacting us

If you have questions about this Policy or wish to exercise your rights, please contact us at: https://www.avantgardehealth.com/contact-us

This document was last updated on June 2, 2025